Welcome to Canbury Medical Centre

We are an extremely friendly and caring GP practice and welcome everybody. We hope you find this website both useful and informative and any feedback would be gratefully received. Please scroll down to see our latest Surgery General News.

New Waiting Room


*Coronavirus (Covid-19) - Update*

In light of current guidance from the NHS and in order to reduce the number of patients visiting the surgery we have taken the difficult decision to close our doors to all visitors.  Our GPs are now conducting assessments over the telephone and if necessary by video link.  When you call and speak to one of our receptionists you will be asked a number of questions so that your call can be directed appropriately.

If you have symptoms associated with Coronavirus including a new continuous cough and a high temperature you are advised to stay at home for seven days.  If your symptoms are serious or get worse NHS111 has an online Coronavirus service that can advise you what to do.  Only call 111 direct if you cannot go online or are advised to do so once you have filled in their online questionnaire.  For the latest Covid-19 advice go to the NHS Coronavirus (Covid 19) Overview

These are clearly difficult times, but we are planning on remaining open and continuing to provide a service to all our patients.  If you have any concerns about what you should do with regards to your health, please do not hesitate to call the practice so that we can assist you. 

For Parents/Carers:

If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice contact us first. Please see this Advice for parents during coronavirus poster.


Patient Access Update

Unfortunately booking appointments via Patient Access will be temporarily disabled at this time so that we can screen patients wanting a GP appointment more appropriately during the Coronavirus (Covid-19) outbreak. We appologise for any inconvenience caused. You can however still use Patient Access to request repeat medication.


NHS Contraception & Sexual Health Services during Coronavirus Outbreak

Call: 0208 339 4783 or e-mail us at: contraception&sexualhealth@yourhealthcare.org

If you require our services please contact us on the details above and we will arrange for a nurse to speak to you to discuss your situation and offer you an appointment. Hollyfield House, 22 Hollyfield Road, Surbiton, KT5 9AL


*NEW* Canbury Medical Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple. See our Doctor Link page to register.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member



Measles is in the news again with several serious outbreaks in England and Wales and the number of children catching it is rising. Measles can be a very serious disease leading to ear and chest infections, fits, diarrhoea and damage to the brain. Measles can kill! Your child is at risk if they haven't been immunised with the MMR vaccine. Two doses of the vaccine are needed to get the best protection. If your child is due to have had the two doses but not yet had them, no matter what age they are you should contact your GP surgery to get them vaccinated as soon as possible.



Watch a short video explaining how to use the new NHS App.


Antibiotic Awareness

Learn how to become an antibiotic guardian.

  • Step 1 - Please don’t push your doctor for antibiotics
  • Step 2 - Take them exactly as prescribed
  • Step 3 - Spread the word on Antibiotic Resistance



General News

Our current news stories include:

  • Information on Pilates Classes at Canbury Medical Centre.

  • All pregnant women are encouraged to self refer to a hospital of their choice rather than coming to see the GP. Kingston Hospital Maternity referral form.

  • Are you struggling to see your GP during normal working hours? See our partner sites for extra appointments 6:30pm-8pm Monday to Friday and 8am-2pm Saturdays and Sundays. Details of Partner site appointments.

  • We no longer book Patient Transport Services through the surgery. Please further details about Patient Transport Service which guides patients to book transport.
  • KOOTH is a new counseling and emotional wellbeing service for children and young people.

  • New Urgent Prescription Policy - Due to an increasing number of requests for repeat prescriptions to be issued urgently / on the same day we have had to review how we handle these requests in order to provide a clinically safe and consistent service to all of our patients. Please pick up a copy at reception or click the link above to view the policy which has been written by a doctor.

  • New support services for people living with dementia and their carers- Globally the number of people living with dementia will increase from 50 million in 2018 to 152 million in 2050, a 204% increase.

  • Connected Kingston is a site dedicated to helping Kingston residents find local activities and navigate local services. It is run by the Royal Borough of Kingston Council and Kingston Voluntary Action in conjunction with local charities and statutory organisations.

  • Connecting your Care will replace the Kingston Care Record - In the new year the Kingston Care Record will be replaced by a new secure system, called Connecting your Care.  For people registered with a GP in Kingston, Connecting your Care means that the existing integrated care record, which holds a summary of a patient’s health and social care information from their GP, community health services, mental health services, Kingston Hospital and Kingston Council’s adult social care services, will be able to be seen by health and care professionals in other areas of south west London, as and when it is needed. To find out more or to opt out please click the following links; Information about Connecting your Care, Poster about Connecting your Care, Frequently Asked Questions about Connecting your Care.

  • Are you Pregnant? - This leaflet summarises the main options available to you in south west London and will help you decide your preferences. See this Maternity booklet.

  • Diabetes UK - Kingston Branch

  • Want help giving up smoking? - If you would like to book a Smoking Cessation course at the GP surgery with an advisor please ask at reception. Alternatively, if you cannot commit to a 6 week programme but would like some support in quitting smoking then we can provide you with a ‘Quit kit’ which is a box full of helpful tools and advice on how to quit smoking successfully. You can also access 2 weeks free Nicotine Replacement Therapy (NRT).

  • Don't assume you're entitled to free prescriptions - If you claim for a free prescription when you're not entitled, even by mistake, you could face a penalty charge of £100.

  • Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar.  It offers free support services for those affected by bipolar - including carers, friends and family.They are listed on the NHS website - NHS.UK - Liging with a Bipolar-disorder and offer a range of support services including: Moderated eCommunity Bipolar UK Community; Peer Support Line which offers one to one support, advice and information over email and telephone Bipolar UK Support Line; Support groups across England which are free to attend and facilitated by trained volunteers who are themselves affected by bipolar.

  • Hub of Hope - Mental Health App - The ‘Hub of Hope’ is a first of its kind, as it provides a national mental health database which brings together organisations and charities, large and small, from across the country who offer mental health advice and support, together in one place. The hub of hope App is designed to help individuals find local and relevant mental health services near them. The App has been designed to be simple to use, and it also includes a Talk Now option for those who are in crisis and require emergency help.


Other News and Information

Travel Vaccinations

Please note that we will no longer be providing private travel vaccinations with immediate effect.  We will continue to provide NHS immunisations.

Travel vaccines provided on the NHS: DTaP- Tetanus/diptheria/polio, Hep A, Typhiod, Cholera – via a prescription. 

Private Travel vaccines which we will no longer be providing: Rabies, Hep B, Men ACWY, Yellow Fever, Malaria – private prescription.

If you need travel advice you should continue to submit a completed travel form to the practice, but where the advice is to have one or more of the vaccinations listed in the private section, you will be advised to attend a local travel clinic.


The Canbury Newsletter

Coming soon...


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Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

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